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Membership Terms

In order to join as a RewardCo Member, you must read and agree to the Terms and Conditions outlined below.

Definitions

RewardCo Customer Reward, Employee Reward, and other related programs (“RewardCo Programs”) is professionally managed by RewardCo International Pty Ltd (“RewardCo”), a company registered in New South Wales, Australia.

  • A person participating in this program is hereby referred to as the “member”.
  • A person or company that provides goods or services to the rewards program is hereby referred to as a “vendor” or “sponsor”.
  • Companies that provide RewardCo Program services to their employees, customers or vendors or otherwise assign rewards points are hereby referred to as “clients”

Collection of RewardCo Reward Points

All printed materials used for redeeming products and services such as gift certificates or vouchers (and all rights relating to them) are and will remain the property of RewardCo. RewardCo will only credit your account with points from clients who are in good standing. RewardCo reserves the right to remove points from an account if the issuing client fails to provide payment for the points assigned. RewardCo is not liable if a client fails to record points to your account for any reason. RewardCo reserves the right to refuse to add points to your account or may remove points if they were not awarded in compliance with the terms and conditions of this agreement. If a client requests cancellation or recall of issued points for any reason, RewardCo reserves the right to remove them from your account. Points in a member’s account, unless contrary to a client’s defined policy or obtained in contradiction to this agreement, do not have an expiry date and will not be removed from a member’s personal account.

Delivery of RewardCo Products

Rewards are mailed or shipped out directly to the address provided by you on your personal profile. It is imperative that the information that you provide is accurate and it is your responsibility to ensure that your information remains current. We use primarily National retailers to supply the products listed on your program. Product is shipped via our suppliers directly to the address that you have provided and as such, shipments are subject to the delivery terms and conditions of the supplier. Most product is received within approximately 10 business days from time of order, however, delays may occur in instances such as backorders or in situations where the supplier is experiencing heavy demand. These delays are beyond our control and we accept no responsibility or liability for delays, losses, misdirected parcels or other delivery related incidents. For this reason, we ask that you allow 2 – 3 weeks for delivery. All warranty, return or replacement issues are also the responsibility or our suppliers and subject to the terms and conditions as provided by that supplier and will be facilitated through that supplier. Product shall not be returned to RewardCo for any reason.

Redemption of RewardCo Points

Only you as the account holder may redeem reward points from your account. Your account balance may be subject to verification before any rewards are issued. RewardCo is not responsible for taxes or fees arising as a result of points that are collected by a member or by a member redeeming their points. This may include surcharges, government applied taxes or other costs or charges imposed with respect to the rewards collected or redeemed by you. Once any form of reward has been issued, exchanges, returns or refunds are subject to the policies held by the vendor supplying the product and are subject to the conditions of that company’s individual policies. RewardCo does not accept responsibility for exchanges, returns or refunds. No refunds will be issued for lost or stolen products, gift cards or other form of merchandise ordered through this program. All rewards are subject to availability and restrictions imposed by our suppliers. By redeeming your points for rewards, you forever release RewardCo from any and all expenses, losses, damages, injuries, death or torts relating to use of any reward that was redeemed by you through this program. Points have no cash value and cannot be converted into or redeemed for cash. If you believe that your account balance is incorrect, you must inform us within 90 ninety days of the transaction date or it will be deemed correct. If your account is over-credited, RewardCo reserves the right to remove them. Should you find an error, RewardCo may request proof or validation in order to have the issue resolved. Product that is ordered through your program is subject to availability from our suppliers. In the instance that the exact item(s) that you requested is no longer available through our providers, RewardCo reserves the right to substitute product for an item(s) of similar description and value. If an item(s) is no longer available and there is no suitable replacement, your order will be cancelled, in which case your points will be returned to your account and you will be notified of the cancellation.

Limitations

The onus is on the requesting member to notify RewardCo within 90 days of placing an order, of failure to receive products or services ordered through the RewardCo Programs. In addition to the restrictions listed above, RewardCo will not replace, compensate or otherwise accept responsibility for orders that have not been received if notice of delivery failure of item(s) requested through the RewardCo Programs are made more than 90 days after the initial request for product or services.

Our Website

RewardCo takes all reasonable measures to ensure that our website is error and virus free but we do not guarantee this to be absolute. We do not guarantee that our website will be available at all times and without interruption. RewardCo accepts no responsibility for any losses or damages caused by you accessing or not being able to access our website at any time.

Your Privacy

RewardCo requires limited personal information to manage the rewards program on your behalf. It is your responsibility to ensure that the information that you have provided is accurate and current. RewardCo does not assume responsibility for any product that is misdirected or misplaced as a result of inaccurate or outdated information provided by a member. RewardCo requires this information for a number of reasons including, but not limited to, posting points to your account and processing rewards redemption requests. Your information is also used to fulfill other administrative roles such as notifying you of changes to the program or to update you with special events or offers. RewardCo will only share limited information with businesses participating in the program such as suppliers who require particular details in order to deliver your reward request to you. We will not rent, sell, share or give your personal information to any businesses or organisation outside of this program without your consent unless we are required to do so by law to a legal entity such as, but not limited to law enforcement agencies. If RewardCo is sold, your personal information would be transferred as an asset to the new service provider. Please refer to our Privacy Policy.

Liability

Neither RewardCo nor its officers, directors, agents, employees or assigns or shareholders have any responsibility or liability for any expense, injury, loss, damage, accident, cancellation, or any other matter however suffered or caused by participating in this program for any reason even if the loss occurs as a direct result of using points or while using any goods or services redeemed through the program. Any liability occurred by RewardCo to you or anyone else who obtains the benefit of any reward points you redeem, under any circumstances, for any negligence, breach of contract or otherwise, is limited to crediting your account with the number of points you redeemed in connection to that reward.

General

  • The member shall not assign this agreement or any rights hereunder without the prior written consent of RewardCo ]
  • The terms and conditions of this agreement constitute the entire agreement between the parties hereto and, except as expressly written herein, however, parties shall be bound by any other terms that have been/ shall be agreed between parties for providing services by RewardCo
  • Any notice or other communication required to be given by the member shall be delivered by mail, fax, e-mail, or courier service to RewardCo at _________________. Any notice or other communication required to be given by RewardCo shall be delivered by mail, fax, e-mail, or courier to the member as set forth herein.
  • This agreement shall be interpreted and construed by the applicable laws of Australia. The parties hereby specifically is not liable if any of these changes affect the consent to the Courts located at Sydney, Australia, to determine all matters in dispute between them.
  • Any additional or different terms and conditions proposed by the member are specifically rejected, unless otherwise expressly agreed to in writing by RewardCo
  • If any provision of these Terms and Conditions is unenforceable, this specific provision shall not affect the validity and enforceability of any of the other remaining Terms and Conditions in this agreement.

Changes To This Agreement and Termination

RewardCo may change any of the Terms and Conditions or any part of our program without notice. This includes but is not limited to suppliers, rewards, and conditions of this agreement. These changes will be posted to our website for viewing at any time. RewardCo value of points in your account. RewardCo is not liable for any changes caused by suppliers, clients or other parties we work with that effect any certificates, bookings or other rewards you may have redeemed. RewardCo reserves the right to add, delete or change rewards and suppliers at any time. RewardCo reserves the right to cancel an account at any time and without notice if, in the opinion of RewardCo, you commit or attempt to commit fraud against any of RewardCo’s suppliers, clients, members or other partners in any form or in the event that RewardCo ceases operations for any reason.

THE MEMBER ACKNOWLEDGES THAT THEY
HAVE READ THE TERMS AND CONDITIONS
OF THIS AGREEMENT AND HEREBY
AGREES TO BE BOUND BY THESE TERMS
AND CONDITIONS.

2021 © REWARDCO ABN 84169704938.
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