Case Study: Smartsourcing

Smartsourcing: one program for events, feedback and rewards.

Smartsourcing gave its team in the Philippines one branded place for events, surveys, referrals and thanks, with rewards paid to GCash.

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Example screen: a staff member's phone showing a town hall on Thursday at 4pm with attendance recorded for 20 points, a two-minute pulse survey and a GCash reward to redeem. Sample screen.

Example screen, not the client's live program.

Client snapshot

Industry
Business process outsourcing (BPO)
Country
Philippines
Participants
About 690 active staff
Modules
Events, Surveys, Referrals, Recognition (kudos, nominations, badges), Rewards
Run by
Run it yourself. Smartsourcing ran the program.

The challenge

The challenge

Smartsourcing's people work across client teams and shifts. Keeping them connected to the company, and not only to the client they work for, takes regular events, a way to be heard and visible thanks. Smartsourcing wanted all of that in one place, with rewards that suited staff in the Philippines.

The program

What they set up

  1. Events with attendance

    Company events were run through the program, and attendance was recorded.

  2. Surveys

    Staff answered surveys on their work and the company.

  3. Referrals

    Staff could make referrals through the program and earn rewards for them.

  4. Kudos, nominations and badges

    Staff thanked each other, nominated colleagues and collected badges.

  5. Rewards to GCash

    Points were redeemed for local rewards through Gifted, including GCash.

Results

Results

More staff redeemed a reward than were active at any one time, which shows how many people took part over the life of the program.

  • 8,300

    event attendances recorded, across 32 events

    Smartsourcing, staff program

  • 4,900

    survey responses

    Smartsourcing, staff program

  • 4,600

    rewards redeemed

    Smartsourcing, staff program

  • 710

    staff redeemed a reward

    Smartsourcing, staff program

In the client's words

The RewardCo platform’s been effective and has helped us in our engagement.

People Happiness Leader, Smartsourcing

Modules in this program

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