Frequently Asked Questions

PAYMENTS AND ORDERS

Online: Upon checkout, you will receive an email confirmation that your order has been received. Upon confirmation of your payment, we will send another email with your billing statement confirming your payment.

By Phone: Once we process your payment, one of our representatives will be in touch, confirming your payment, and releasing your billing statement.

By Bank: Once your payment reflects in our account, you will receive an email with your billing statement confirming your payment.

Once you’re logged into the program, you can view your plan type on your Dashboard. Payments are usually confirmed within 24 hours, 1 – 3 days by bank.

Upon receipt of your order and payment, your online rewards management system will be built in 2 – 4 weeks. Just provide us with your business logo and preferred colors.

If you have ordered the Corporate plan, we will request any additional information required to complete the build.

To renew your plan, simply contact us, and we’ll help renew your plan based on your payment method.

Yes. We accept all major credit cards.

Yes. Our call center representatives are available to receive your orders. Please call 1300 760 124. Phone line’s open from 9am – 4pm. Mon – Sat.

You can send us a message via our contact form or reach us via Email: [email protected] | Telephone: +61 1300 760 124 | Skype: therewardcompany

We are located at Suite 1.02, 29-31 Lexington Drive, Bella Vista, NSW 2153

You can send us a message via our contact form or reach us via Email: [email protected] | Telephone: +61 1300 760 124 | Skype: therewardcompany

Currently, we do not offer 24 hour support service. But you can be sure to receive swift response to your inquiries, queries, concerns and/or questions

Yes you can. Once you’re logged in, go to “My Orders”. There you can view the status of your orders, whether they are being processed for shipment, shipped, or delivered.

Yes. You can enjoy RewardCo’s email platform to keep in touch with members easily without fuss.

Yes! Just let us know.

We sometimes run promotions. If no promotion at this time you can contact us to see if any discounts are available

USAGE

Simply put: RewardCo offers a points-based rewards management system that is delivered online so companies can reward their customers or employees. Click here to learn more.

You determine how you would like to reward your employees/customers, we will provide you with an online points-based rewards management system that will allow you add members, award points, modify an individual member’s points, view redemption reports, just to mention a few, but above all, allow members redeem their choice of rewards from our wide selection of gift items with ease. We manage the gift catalogue and shipping for you. Click here to learn more.

Because your customers are at the heart of your business – they buy your products and services and help your business grow, it is only wise to reward them. Your employees need motivation to keep those sales coming in. They need to be retained, recognized for superb performances, productivity, and satisfied working for you. But how can they be rewarded?

That is where RewardCo takes away your worries. Our solution will help you with an online management system where they can redeem gift items based on points awarded to them. These rewards keep them doing more for your organization.

Once you’re logged in, go to “Members” section on your Dashboard -> Select a member you wish to award points -> At the bottom section of the page, you should see “Add Points” -> Specify the number of points you wish to add -> and click save. That’s it.

Yes. Our system allows you add dozens of members at once.

We also provide ongoing support, points assignment and program management.

RewardCo will send you email notifications whenever points are redeemed.

Yes. You can view these notifications in your dashboard when logged in. RewardCo will also notify you by email whenever points are redeemed.

Yes. Our live reporting system allows you track redeemed products weekly, monthly, and yearly.

SHIPMENT AND FULFILLMENT

Yes. You can view this notification on your dashboard when logged in. RewardCo will also notify you by email whenever points are redeemed.

Items are shipped out as soon as RewardCo confirms your shipping address. We partner with the best shipping service available. You should receive your item within 3 days of confirmation.

Items are shipped out as soon as RewardCo confirms your shipping address. We partner with the best shipping service available. You should receive your item within 1 – 3 days of confirmation.

Sorry, but at the moment, we do not ship outside Australia.

SECURITY

We never sell your information to anyone – ever. Check out our Privacy Policy.

To ensure secure transactions always, we use bank-grade SSL encryption and architecture to protect your account and transactions.

Your protection is our priority. Everything we do is underlined with security. To report any unusual activity, or signs of identity theft, please email [email protected].