Claims and cashback

Reward every sale. Run every cashback campaign in one place.

Dealers, workshops, retail staff and customers lodge claims online. Your team or ours approves them. They earn points, gift cards or a payout to their bank.

Book a demoSee how claims work
  • Duplicate claims flagged
  • You set the review time
  • Payouts in many currencies
Example screens with sample data: a phone showing a claim being lodged with an invoice attached, then checked, approved and paid, and a notification that the cashback was paid to the workshop's bank account.

Example screens with sample data.

Claims and cashback programs run on RewardCo for

The problem

Paper claims cost you partners.

Spreadsheets get lost. Approvals take weeks. Partners stop claiming because they cannot see what happened to the last one. You end up paying for sales you cannot check, and missing the ones you should reward.

  • Lost in the inboxClaims arrive as emails, photos and spreadsheets.
  • Weeks to approveNobody knows whose turn it is to check.
  • Paid twiceThe same invoice comes in from two people.
  • Partners give upNo status, no reward, no reason to claim again.

How claims work

Four steps from sale to reward

Every claim follows the same path, so participants always know where theirs is up to.

A claim moves from lodged, to checked, to approved, to rewarded. A claim that needs more information goes back to the participant.

  1. 01

    Lodge

    The participant enters the sale or purchase and uploads the invoice or receipt, on any device.

  2. 02

    Check

    Rules you set check the product, date and amount. Duplicate claims are flagged before anyone approves them.

  3. 03

    Approve

    Your admins approve or query the claim, or our team does it if RewardCo runs your program. The participant sees the status change.

  4. 04

    Reward

    Points land in their wallet, or a payout goes to their bank account.

Step 01 · Lodge

A claim form that takes a minute

Participants pick the exact product from your catalogue, enter the quantity and attach the invoice. Points or cashback are worked out as they type, so there are no surprises.

  • Claimable product catalogue, searchable by model
  • Invoice or receipt uploaded with each claim
  • Works on a phone at the counter
Example claim form with sample data: an invoice number and purchase date, two products with quantities, an uploaded invoice file and an estimate of 1,284 points.

Step 02 · Check

Every receipt checked against your rules

The invoice sits next to the claim, with the details that matter picked out. Product, date and amount are checked against the campaign before a person looks at it.

  • Rules by product, range, quantity or date
  • Failed checks explained in plain words
  • Evidence kept with every reward
Example receipt check with sample data: the supplier invoice is shown beside five passed checks for invoice number, date within the campaign, products on the claimable list, amount and duplicates.

Step 02 · Check

Duplicates flagged before anyone approves them

When a claim looks like one already lodged, it is held for review with both side by side. Your approver decides in one click, and the reason is kept on file.

  • Matches on invoice, amount, date and product
  • Catches the same invoice from two people
  • The participant is told why, in plain words
Example duplicate check with sample data: two claims compared side by side, with the matching invoice number, amount and product highlighted, and buttons to decline as a duplicate or mark as not a duplicate.

Step 03 · Approve

One queue for every claim waiting

Approvers filter by site, campaign or status, approve in bulk and ask for more information where it is needed. You set the review time, and the queue shows what is due.

  • Your admins, or our team if RewardCo runs it
  • Bulk approve claims that passed every check
  • Due dates from the review time you set
Example review queue with sample data: six claims from dealers with amounts, points and due dates, two selected for approval, one flagged as a possible duplicate and one waiting for more information.

Step 04 · Reward

Points to the wallet, or cash to the bank

Approved claims turn into points, gift cards or a payout to a local bank account in many currencies. Every payment traces back to an invoice and an approval, ready for finance.

  • Payouts to local bank accounts in many currencies
  • Gift cards in seven countries
  • Export every payout for audit
Example payout run with sample data: five payees with bank details masked, amounts in three currencies, four paid and one processing, and an export button.

Example screens with sample data.

Sales incentive claims

A sales incentive program built on real sales

Set points for each product, range or model. Sales staff claim each sale with proof, and you see which products sell, where and by whom. Send sales from your systems through our points API, so some rewards need no claim at all.

  • Claimable product catalogue, so people pick the exact model they sold
  • Points by product, quantity or date
  • Bonus periods without rebuilding the program
  • Reports by product, store, dealer and region
Example product catalogue with sample data: three camera models with points per unit, and a double points bonus on one model.

Cashback campaigns

Manage all your cashback campaigns in one place

Run cashback for workshops, installers and customers who buy your products. Set up a campaign for a product line, a tool offer or a parts bonus, then run the next one on the same site. Pay approved cashback to local bank accounts in many currencies.

  • Campaigns with their own rules, dates and products
  • Vouchers for campaign offers
  • Invoice or receipt behind every payment
  • Payouts to local bank accounts in many currencies
Example campaign list with sample data: two live campaigns, one scheduled and one ended, each with its cashback rate and dates.

Features

Built for claims you can trust

  • Rules that match your deal

    Set points or cashback by product, range, quantity or date.

  • Claims people can track

    Every claim shows its status: pending, approved, needs more info or declined, with a reason.

  • You set the review time

    Decide how quickly claims are reviewed. Participants see where each claim is up to.

  • Duplicate claims flagged

    Possible duplicates are flagged for review before anyone approves them.

  • Evidence for every dollar

    Each reward traces back to an invoice and an approval. Export it for finance or audit.

  • Your brand throughout

    The claim site, emails and receipts carry your brand and web address.

Who uses it

Built for the people who sell and buy your products

One claims engine, four kinds of participant. Each sees a claim form made for them.

  • Dealer networks

    Sales staff claim each vehicle or product sold.

  • Retail staff

    Store staff claim each unit of your brand they sell.

  • Workshops and installers

    Claim cashback on genuine parts bought.

  • Customers

    Register a qualifying purchase and claim a reward.

Proof

Claims programs on RewardCo

Retail staff, truck workshops and camera buyers have all claimed their rewards online.

11,600

sales claims lodged by retail staff, 95% approved

Blonde Robot, Robots Rewards

The RewardCo platform’s been effective and has helped us in our engagement.

People Happiness Leader, Smartsourcing

Who approves claims

Approve claims yourself, or let us.

Run it yourself and your admins approve claims on the platform, on your schedule. Have RewardCo run it and our team checks and approves claims against your rules, pays out rewards, answers participant questions and sends you a monthly report.

Run it yourself

Your admins approve claims, on your schedule.

Have RewardCo run it

We check and approve claims, pay rewards, help participants and report monthly.

You keep the rules and the budget either way, and you can switch later.

Compare the two ways to run a program

FAQ

Claims and cashback questions

Not answered here? Ask us in your demo.

Book a demo

See a claims program set up like yours.

Bring your product list. We'll show you how a claim gets lodged, approved and paid.

Book a claims demoRead client stories
  • A 30-minute demo shaped around your program
  • Both ways to run it: yourself, or with RewardCo
  • No obligation and no sales pressure