Legal

The terms, policies and statements that apply to our website, to the programs that run on the RewardCo platform, and to the organisations and agencies we work with. They are written in plain English, and most open with a short summary.

Everyone visiting the site

These apply when you use rewardco.com or contact us.

  • Website Terms of Use

    For Website visitors and prospects

    The rules for using rewardco.com, our marketing website.

    Last updated

  • Privacy Policy

    For Everyone: visitors, clients, agencies and participants

    How RewardCo handles personal information, for itself and on behalf of client organisations.

    Last updated

Program participants

For anyone taking part in a recognition, incentive, loyalty, claims, cashback or referral program on the RewardCo platform.

  • Participant Terms

    For Participants: staff, dealers, channel partners, consumers and referrers

    The terms for taking part in any program on the RewardCo platform.

    Last updated

  • Returns and Refunds Policy

    For Program participants

    What happens with faulty, missing or unusable rewards, failed payouts and cancelled orders.

    Last updated

  • Reward Delivery

    For Program participants

    How and when gift cards and payouts arrive.

    Last updated

  • Our Reward and Payment Suppliers

    For Participants, clients and agencies

    The one maintained list of the businesses that deliver rewards and payouts.

    Last updated

Clients and agencies

For organisations that subscribe to RewardCo, and agencies that offer it to their own clients.

  • Service Agreement

    For Client organisations and agencies

    The subscription contract, covering managed services, rewards funding, data and agencies.

    Last updated

  • Service Level Agreement

    For Client organisations and agencies

    What RewardCo commits to for platform availability, support, incidents and the managed service.

    Last updated

  • Data Processing Addendum

    For Client organisations and agencies

    How RewardCo processes clients' personal data under the UK and EU GDPR, including the transfer clauses.

    Last updated

  • Our Sub-processors

    For Client organisations and agencies

    The list of businesses that process client program data for RewardCo, and where.

    Last updated

Company

How RewardCo works as a business and makes its website usable for everyone.

  • Accessibility Statement

    For Everyone who uses rewardco.com

    How we make rewardco.com usable for everyone, the standard we aim for, and how to tell us about a problem.

    Last updated

  • Modern Slavery Statement

    For Clients, suppliers and the public

    Our voluntary statement under the Modern Slavery Act 2018 (Cth): our supply chains, the risks and what we do about them.

    Last updated