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FAQs
Questions buyers ask us
Short answers on launching a programme, running it, rewards, claims, your brand and your data. Ask anything else in your demo.
Getting started
Programmes launch in 2 to 8 weeks, depending on how many modules and integrations you need. We give you a dated plan at the start.
No. You choose. Run it yourself on the platform, or have RewardCo run it. When we run it, we check and approve claims, pay out rewards, help participants and send you a monthly report. You set the rules and the budget either way.
Yes. You can move from running it yourself to having RewardCo run it, or the other way.
Yes. Each can have its own site, rules and rewards, and you see the reporting in one place.
Staff, dealers, resellers, distributors, retail staff, installers, workshops and customers. You decide who joins and what they can earn.
Rewards and payouts
On gift cards in Australia, New Zealand, Singapore, the United Kingdom, the United States, Canada and the Philippines, and on items in your rewards catalogue. We can also pay out to local bank accounts in many currencies.
Yes. We can pay out to local bank accounts in many currencies. Points can also be redeemed for gift cards or catalogue rewards.
Only if you want them to. Points expiry is optional, and you set it for each programme.
Yes. Gift cards are available in seven countries, and we can pay out to local bank accounts in many currencies.
Claims and cashback
You set the review time for your programme. Participants see the status of every claim, so they always know where it is.
Yes. Possible duplicates are flagged for review before anyone approves them.
Yes. Send sales data through our points API, so some rewards need no claim at all.
Yes. Each campaign has its own products, dates and rules, and you see the results in one place.
An invoice or receipt, uploaded with the claim.
Brand, sign-on and data
Yes. Your logo, colours, domain and emails. Participants see your brand, not ours.
No. With Microsoft Entra ID (Azure AD), staff sign in with their work Microsoft account.
Yes. Each client's programme and data are kept separate, and you can export your data at any time.
Connect payroll, HR and CRM systems through our API. Payroll and HR events, such as start dates, and sales data can award points.
For agencies
Yes. Each client programme can carry your brand or the client's own.
No. Each client sees only its own programme and data.
Each client chooses. Run it themselves, or have RewardCo run it.
Taking part in a programme
Each programme has its own web address, given to you by the organisation that runs it. There is no central RewardCo login. How to find your programme's login page
Booking a demo
A 30-minute demo shaped around your programme. We'll show you both ways to run it and answer your questions.
We'll be in touch to set a time.
Book a demo
Still have a question?
Ask it in a 30-minute demo shaped around your programme, or email hello@rewardco.com.
- Both ways to run it: yourself, or with RewardCo
- Agencies welcome
- No obligation and no sales pressure