Common Characteristics of Key Performance Indicators (KPIs)

• KPIs are tied to individuals The results are tied down to staff members as individuals and each individual is made aware of his or her KPIs. KPIs indicate to the staff what is expected of them in order to improve service standards and the organization’s end result. KPIs make it clear to all employees on what needs to be done in order to succeed and there need to be clear distinguishers of effective and ineffective practices. 
• They affect the overall organization The KPIs set for all employees effect the entire organization and are critical success factors. Though individual employees have their different KPIs, their results are unified in meeting the goals of the entire organization.
• They are frequently measured In order to be successful, KPIs should be measured frequently. They are monitored on a daily basis and need to be current in order to succeed and identify future KPIs.

 3 Key Performance Indicators to Include

1. Customer perception: Customer perception can be measured by customer satisfaction, conversion and retention as well as market share.
2. Financial measurements: While financial measures are not the most important factor to consider when setting KPIs, they cannot be ignored. You can measure KPIs, revenue growth, return on investments, use of assets and productivity, satisfaction, conversion and retention, as well as market share.
3. Business development and learning: Businesses development is key in KPIs and these are the measures that make it possible for an organization to improve on its practices and productivity so to remain relevant in business. The KPIs for this should be based on motivation, productivity, employee skills, employee retention, knowledge managements and much more.